Rolls-Royce is set to open a new Customer Service Centre (CSC) in Abu Dhabi, UAE, later this month, providing the final link in its global customer service network.
Rolls-Royce says it will open a new Customer Service Centre (CSC) in Abu Dhabi, UAE, later this month, providing the final link in its global customer service network and offering enhanced service for airlines and lessors across the Middle East and Africa.
The centre, at the iconic Aldar headquarters building in Al Raha, is the fifth CSC to be opened by Rolls-Royce and completes a network that extends across Asia Pacific, the Americas, Europe and Greater China. A sixth team is dedicated to serving leasing company customers on a global basis.
The Abu Dhabi CSC will deliver operational planning and data insight as well as supporting sales campaigns and leading customer account management. It will also act as a hub for Rolls-Royce Airline Support Teams based at major airport locations across the region. It will employ 60 people.
The centre will have local decision-making authority and will be connected to the recently-opened Rolls-Royce Airline Aircraft Availability Centre in Derby, UK, which tracks engine data and provides engineering expertise worldwide.
The new centre will seek to repeat the success of the Singapore CSC, the first in the network, which reduced its response time to customers by 75% in its first year of operations.